This is not the official support team. connectunited.guide is an independent educational site. For account-specific support, billing questions, or technical issues, use the official Connect United support channels listed below.

Official Connect United support channels

🔧

Support portal

The primary support channel for account issues, billing questions, technical problems, and escalations.

support.connectunited.com →
💬

Community Discord

The Connect United community Discord (5,879+ members) for peer help, platform discussions, and community announcements.

Join Discord →
📱

Social channels

Official accounts on X (@connect_win) and Instagram (@connect.win) for platform updates and announcements.

All official links →
📝

Official blog

Platform updates, policy changes, and thought leadership from the Connect United team on Medium.

medium.com/@connect.win →

Common issues and troubleshooting steps

Rewards not showing in account

Before contacting support:

  • Verify your wallet address at win.elevatescan.com — pending rewards may appear there before the platform interface updates
  • Check that the Learn2Earn cycle was fully completed (all four steps: lesson, quiz, action, verification)
  • Allow the full distribution period — reward processing times vary based on network activity

If rewards are still absent after verifying on-chain, contact support.connectunited.com with your wallet address and account details.

Cannot access account

Standard recovery steps:

  • Use the password reset option on the login page at connectunited.com
  • Check your registered email for a verification link
  • If email access is also lost, contact support.connectunited.com for account identity verification

Learn2Earn verification not accepted

Common reasons verification is not accepted:

  • Incomplete action step — the action must be fully completed, not just started
  • Verification submitted after the cycle closed for the week
  • Quiz not passed before the action step was submitted

For cycle-specific issues, the support portal can review submission logs.

Node showing as inactive

Verify node status at win.elevatescan.com using your wallet address. If the explorer shows inactivity but your account dashboard shows active, there may be a sync delay. If both show inactive, contact support with your node ID and wallet address.

Before contacting support — check these first

Wallet and transaction status win.elevatescan.com ↗
ERC-20 wallet status on Ethereum Etherscan ↗
Platform status and announcements Connect United Medium ↗
Official support portal support.connectunited.com ↗